The Conflict Handling Instrument ™
The Conflict Handling Instrument (CHI) ™ provides a unique insight into the conflict reaction and resolution aspects of our Personality DNA ®.
Personality DNA ® derives from our five LEAD Influencer ® preferences which make us psychologically similar, but behaviourally different, in how we personally prefer to resolve conflicts at work.
The sense-making tool The CHI ™ workbook uses to help people learn how to handle inter-personal and mediate inter-stakeholder conflicts is called The RITE (Conflict Handling) Process ©.
The RITE Process © is the final stage in The Conflict TRAP Framework ©. The framework provides a practical learning tool that clearly explains the Conflict…
- Triggers that cause and escalate conflict, the…
- Reactions
people have during conflict, the…
- Assumptions
people make in conflict, and a…
- Process to handle conflict that’s RITE !
The CHI ™ Workbook can be used as an independent resource to gain awareness about your own conflict handling preferences - or as a tool to help raise that awareness in others.
The CHI ™ and its Questionnaire are available in both Digital and Paper-based booklet formats.
The Questionnaire for the Digital version of The CHI ™ is completed online and a bespoke workbook in a .pdf format is then created and emailed either to the Purchaser of a CHI ™ from our Store - or to the Facilitator (i.e. a Trainer, Coach, Consultant, Manager or Mentor) who sent someone a link to the Questionnaire because they are taking part in an Individual, Team or Conference based learning event.
The Questionnaire for the Paper-based version of The CHI ™ workbook can either be completed and scored during a learning event - or it can be completed and scored online prior to a learning event and the scores given to Participants during a learning event by their Facilitator.
The CHI ™ Facilitator Guidebook, together with its accompanying PowerPoint presentation, contains all the information a Facilitator needs to successfully deliver the unique ½ day Conflict Handling Workshop - using The CHI ™ workbook in either a Digital or Paper-based format.
For information about The CHI ™ Facilitator Guidebook, 'Click' on the gold button below.
To return to the LEAD Influencer ® page you came from, 'Click' on the teal button below.